Choosing wrong ring size
Did you measure your ring size carefully honestly and the ring you ordered still doesn't fit? Don't despair. We try to please our customers as much as possible and therefore we will be happy to prepare a new ring for you. We will send it to you immediately for the cost of postage and packaging (CZK 250). The stated amount is collected by cash on delivery.
Prefer payment in advance? Contact us by email or phone and we will find another suitable solution.
How will the exchange take place and what can you do to speed things up? All you have to do is fill out the questionnaire below and send the unsuitable ring/s back to us. We will confirm by email that we are expecting the rings and then it is up to you when you actually send the ring(s). Your new ring(s) will be sent after the old one(s) is back with us. Please add your order number into the package to make things easier for us.